The Importance of Change Management

By William Feyk

Businesses, particularly information technology-driven companies, require constant reevaluation of their operating and production systems in order to maintain or improve overall performance. However, change, if not implemented correctly, can actually result in a loss of performance through decreased efficiency, reduced morale, and other effects. Therefore, change management plans can be vital tools to helping ensure a business’s proposed change accomplishes the goals for which it was developed.

Simply put, a change management plan is a process, typically tailored specifically to a company’s size and resources, that monitors past changes and performs cost-benefit analyses on proposed changes before deciding which changes to perform. Once a decision is made, the change management plan helps determine the most efficient, effective way to implement the change, using available staffing and other resources. Thus, the multi-step process provides a standardized metric to use when deciding on which changes to make to a system, as well as the best way to put the change into practice. However, for a change management process to work well, businesses must have open, clear communication between key departments involved in the change process, as well as a change manager who is able to act as a bridge between those departments. However, with strong communication and a well designed change management plan in place, businesses can avoid many of the problems inherent in most large-scale changes.

About the author: William Feyk is the Vice President of Business Development at L-3 MPRI, an international training provider. His experience includes team building, capture management, and change management.


William Feyk on Why Companies Use Change Management Plans

These days, business development and expansion can accelerate at breakneck speed. Both small business and large corporations benefit from being flexible and perceptive to the need for change. Many companies, however, struggle with the process, and some choose to employ a management plan to facilitate major changes.

Changes may be influenced by external factors, such as political shifts, economic situations, suppliers, customer demands, feedback, criticism, action from a competitor, or press and media representation. Internal changes to an organization also require careful planning, such as business expansion, globalization, alteration to management structure, introduction of new technology or software, mergers, or acquisitions. Whatever the size of a business, major changes can have enormous impacts on operations, employee relations, and customer satisfaction. Implementing a solid and well-constructed change management plan will maximize the benefits of proposed changes while minimizing potential resistance and any unexpected consequences.

About the Author:
A highly respected business executive, William Feyk holds several decades of leadership and business development experience. While working as a U.S. Army officer, Mr. Feyk gathered a wide range of management expertise, which he has successfully brought to his current role as the Vice President of L-3 MPRI.